Privacy Policy

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Privacy Policy
Lyra Rose Retreats
Effective Date: 1st April 2025

Lyra Rose Retreats (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect any personal information you provide when you use our website, lyraroseretreats.co.uk.

Lyra Rose Retreats
Address: 12 Fairfield Close, Langham, Rutland, LE15 7JQ, United Kingdom
Email: info@lyraroseretreats.co.uk

We may collect the following types of personal information when you use our website or make a booking:

• Name
   
• Contact information including email address and phone number
   
• Demographic information such as postcode
   
• Booking and stay details
   
• Payment information (processed securely via third-party providers)
   
• Communication preferences and correspondence
   

We use your information to:

• Manage and confirm bookings
   
• Communicate with you before, during, and after your stay
   
• Improve our services and website
   
• Comply with legal obligations
   
• Send marketing communications (only if you opt in)
   

We rely on the following legal bases under GDPR to process your personal data:

• Contractual necessity – to process bookings and manage your stay
   
• Consent – for marketing communications
   
• Legitimate interests – to improve our services and prevent fraud
   
• Legal obligation – for compliance with regulations
   

We do not sell your data. Your personal information may be shared with:

• Booking platforms (e.g. Airbnb, if used)
   
• Service providers (e.g. cleaners, maintenance staff)
   
• Legal or regulatory authorities if required
   

All third parties are required to protect your information and only process it for the intended purpose.

We take your data privacy seriously and use appropriate security measures to prevent unauthorized access, alteration, or disclosure of your information.

Under UK data protection law, you have rights including:

• Access to the data we hold about you
   
• Correction of inaccurate data
   
• Erasure of your data (in certain circumstances)
   
• Objection to or restriction of processing
   
• Portability of your data
   

To exercise these rights, contact us at info@lyraroseretreats.co.uk.

Our website may use cookies to improve your browsing experience. You can adjust your browser settings to refuse cookies if you prefer.

Our website may include links to external websites. We are not responsible for the privacy practices of those sites.

We may update this policy from time to time. Please check back periodically for any changes. The latest version will always be available on our website.

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
📧 info@lyraroseretreats.co.uk